Fidkeep
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Delivery and Returns

How a Fidkeep subscription is delivered, when access opens, and a summary of the cancellation and refund terms.

Effective date: 5 October 2026

On this page
  1. 1. Delivery method
  2. 2. Delivery time
  3. 3. Access problems
  4. 4. Cancellation
  5. 5. Refund terms
  6. 6. Refund process

Fidkeep is a software service provided online, not a physical product. This page summarises how the service is delivered and the refund terms. The binding details are in the Subscription and Payment Terms, the Distance Sales Agreement and the Cancellation and Refund Policy. This English version is provided for convenience; the Turkish version prevails in case of conflict.

1. Delivery method

  • The Service is provided entirely online. There is no physical delivery, shipment or shipping fee.
  • Delivery takes place when access to the Service is activated in the Customer's account. The Service is accessed on fidkeep.com subdomains by signing in at https://auth.fidkeep.com.
  • Invoices are delivered electronically as e-Fatura or e-Arşiv Fatura.

2. Delivery time

  • For paid plans, access opens immediately after the order and payment are confirmed by iyzico.
  • For free trials, access opens when the trial starts.
  • Receipt of the order is confirmed by an electronic notice sent to the account e-mail address.
  • Syncing reviews and publishing replies requires authorising access to the Google Business Profile account. Sync times on Google's side depend on Google's systems.

3. Access problems

If your access does not open despite payment, write to [email protected] with your business name and account e-mail address. If access cannot be provided for a reason attributable to Fidkeep, the full amount charged is refunded.

4. Cancellation

  • You can cancel your subscription at any time from the billing settings in the application or by writing to [email protected] from the account e-mail address.
  • Cancellation takes effect at the end of the current monthly or yearly billing period. You keep using the Service until then and are not charged for the next period.
  • If you cancel before the 7-day free trial ends, nothing is charged.

5. Refund terms

  • Because the Service is sold only to businesses, there is no right of withdrawal.
  • No pro rata refund is given for the unused part of a period, unused AI reply allowances or add-ons.
  • Refunds are given for: duplicate or erroneous charges, renewal fees charged for a cancelled subscription, access that could not be activated for a reason attributable to Fidkeep despite payment (full refund) and termination of the Service by Fidkeep for a reason not attributable to the Customer (unused portion, pro rata).

All terms are in the Cancellation and Refund Policy.

6. Refund process

  • Send refund requests to [email protected] with your business name, account e-mail address, the charge date and amount and the last four digits of the card. Never send the full card number or security code by e-mail.
  • Justified refunds are started without delay and made through iyzico to the card used for payment. Refunds are not made in cash or to another account.
  • The time it takes for the amount to appear on the card depends on the issuing bank; it is usually a few business days.