A list for every location
Filter reviews by location, rating, reply status and topic. Area managers look at their locations; head office sees the whole network.
Multi-location teams
Multi-location review management:
every location on one screen.
Fidkeep brings every location's Google reviews into one feed, separates recurring topics by location and shows each team member only the locations they are responsible for.
Google, Yandex Maps, Tripadvisor¹Single and multi-locationMonthly smart reports
Why location by location
A brand average can look healthy
while one location quietly slips.
Same menu, same training, same process, and still one location gets complaints about waiting while another gets them about cleanliness. Reviews only show this when you read them with the location attached.
Everyone sees their own location
Invite store managers with access to their locations only, so each of them sees and replies to their own reviews.
A report for every location
The monthly report shows which topic is building up at which location, with the real reviews behind it.
How it works
A day in a multi-location setup
Set it up once; then every location handles its own reviews and head office sees the full picture.
Connect your locations
Sign in with your Google Business Profile account and choose the locations to add to Fidkeep.
Assign your team
Invite store and area managers; each member sees only the locations they have access to.
Split the AI allowance
On Pro and above, divide the monthly AI reply allowance across locations on the Plan allocation screen.
Decide with the report
The monthly report shows recurring topics by location, so you start the fix at the right one.
Product capabilities
What your location network gets
All locations
Every location's reviews in one feed.
See new reviews with their location, rating and reply status, and pull out low-rated reviews still waiting for a reply with one filter.
All reviewsLocation report
A recurring topic, with its location.
The monthly report shows at which location reviews about service, waiting, cleanliness and staff are building up.
Smart reportsBrand voice per location
One brand, a local form of address.
The brand voice stays shared while each location's form of address and sign-off are set separately, and AI drafts follow them.
Brand voiceSmart rules
Complaints reach the right location.
Set rules for low ratings or a specific topic, and the team at that location gets an email.
Compare plansFrequently asked questions
Clear answers on product, data and billing.
How many locations can I manage?+
Basic includes 1 location, Pro 3, Business 5 and Scale 15, and you can add extra locations. For more than 15 locations, we prepare an Enterprise quote.
Do store managers only see their own locations?+
Yes. You invite team members per location, and each member only sees and replies to reviews at the locations they have access to. The team member limit is a total for the account.
How is the AI reply allowance split across locations?+
The allowance is a monthly pool per account and renews on your billing date. On Pro and above, the account owner can set a monthly limit for each location on the Plan allocation screen.
Can I compare locations with each other?+
The monthly report shows each location's leading topics separately, so you can see where the same topic is building up. Pro and above also include competitor tracking for each location.
Should replies come from head office or from each location?+
Either works. Head office can reply for every location, or each location replies to its own reviews; in both cases the brand voice comes from the location's settings.