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Food, hospitality and leisure

  • Cafés and coffee chainsSee where each location slips at peak hours
  • Restaurants and quick serviceCatch quality gaps between locations early
  • Hotels and hospitalityTrack rooms, front desk and value in one report
  • Entertainment venuesSpot hardware and connection issues early

Retail and services

  • Retail and grocery chainsTrack checkout, stock and store order by store
  • Beauty salons and spasTrack bookings, hygiene and stylist consistency
  • Gyms and fitness chainsSeparate equipment, crowding and membership issues
  • Bank and finance branchesTrack branch waits and staff support

Public and mobility

  • Public institutions and municipal servicesSee how citizens experience every service point
  • Fuel stationsTrack forecourt, shop and restrooms by station
  • Automotive service and dealershipsTrack delivery times and price clarity

Health

  • Hospitals and health centersFollow the patient experience from reception on
  • Dental and aesthetic clinicsTrack trust from booking to results
  • PharmaciesSee stock and advice issues by pharmacy
  • Veterinary clinicsTrack care, pricing and emergency access

Operating model

  • OverviewWhy reviews are your most accessible operating data
  • How it worksA four-step daily rhythm from connection to action

Capabilities

  • All reviewsEvery location's new reviews on one screen each morning
  • Smart reportsSee, location by location, what the average hides
  • AI repliesDrafts in the reviewer's language, approved by your team
  • Brand voiceOne tone, form of address and sign-off everywhere
  • Smart rulesEmail your team when an important review arrives
  • Review topicsEvery review split by topic and sentiment

Resources

  • View allEvery article, newest first
  • ProductHow Fidkeep works, step by step
  • UpdatesWhat we have shipped and improved
  • Business GuidesTurn reviews into operating decisions in your industry
  • LegalTerms, privacy, KVKK and company details
LATESTEvery location, one daily view

Check new customer reviews and the locations that need attention, across your whole network, from one screen every day.

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Solutions+All industriesCafés and coffee chainsRestaurants and quick serviceHotels and hospitalityEntertainment venuesRetail and grocery chainsBeauty salons and spasGyms and fitness chainsBank and finance branchesPublic institutions and municipal servicesFuel stationsAutomotive service and dealershipsHospitals and health centersDental and aesthetic clinicsPharmaciesVeterinary clinics
Why Fidkeep+OverviewHow it worksAll reviewsSmart reportsAI repliesBrand voiceSmart rulesReview topics
Resources+OverviewProductUpdatesBusiness GuidesLegal
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Fidkeep legal

Legal

The agreements, privacy and personal data documents and company details that apply when you use Fidkeep, in one place.

Agreements and terms

  • Terms of Service

    The binding service agreement setting out the rights and obligations of businesses that use Fidkeep for commercial purposes.

  • Subscription and Payment Terms

    Ordering, free trial, prices, payment, invoicing, automatic renewal, plan changes, cancellation and refunds for Fidkeep subscriptions.

  • Cancellation and Refund Policy

    How to cancel a Fidkeep subscription, when the cancellation takes effect, and when and how refunds are made.

  • Acceptable Use Policy

    Sets out the prohibited uses of reviews, replies and the Google connection in Fidkeep and the consequences of violations.

  • Data Processing Agreement

    Data processing agreement under KVKK Article 12 and GDPR Article 28 for personal data Fidkeep processes as processor on behalf of its customers.

Privacy and personal data

  • Privacy Policy

    How Fidkeep processes personal data, Google user data and AI-processed content on its website and application.

  • KVKK Privacy Notice

    Notice under Article 10 of the KVKK on which personal data Fidkeep processes as data controller, for which purposes and on which legal grounds.

  • Data Subject Request Form

    How to apply to Fidkeep to exercise your rights under Article 11 of the KVKK, with the request form to complete.

  • Cookie Policy

    The cookies used on the Fidkeep website and application, their purposes and durations, and how you can manage your preferences.

  • Subprocessors

    The subprocessors and service providers Fidkeep uses to deliver its service, with their purposes, data processed, locations and transfer safeguards.

Product and company

  • AI Use Principles

    Explains where Fidkeep uses AI, which data it uses, the limits of AI output and the customer's responsibilities.

  • Company Information

    Commercial, tax and contact details of FİDKEEP TEKNOLOJİ TİCARET LİMİTED ŞİRKETİ, the service provider behind Fidkeep.

The Turkish versions of these documents are binding. Questions? Write to us: [email protected]

Fidkeep

Why Fidkeep

OverviewHow it worksSmart reportsAI repliesSmart rulesPricing

Solutions

CafésRestaurantsPublic servicesFuel stationsHealth centersAll industries

Resources

View allProductUpdatesBusiness Guides

Company

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Legal

Terms of ServicePrivacy PolicyKVKK Privacy NoticeCookie PolicyAll legal documents

¹ Fidkeep currently supports Google Maps reviews only; Yandex Maps and Tripadvisor support will arrive in upcoming releases.

© 2026 Fidkeep Teknoloji Ticaret Ltd. Şti. All rights reserved.

Google Maps and Google Business Profile are trademarks of Google LLC. Other brand names belong to their respective owners.